Shipping policy

Worldwide shipping

We ship worldwide. Estimated delivery is 3–10 business days. Business days exclude weekends and public holidays. The estimate begins when your order is dispatched.

Order processing

Orders are processed before shipment. Once your order has been dispatched, we will send a shipping confirmation email with tracking details when tracking is available.

Shipping cost

Standard worldwide shipping is free unless a different service or charge is clearly shown at checkout before payment.

Tracking your order

You can follow your shipment on our Track Your Order page. Tracking information can take 24–72 hours after dispatch to show its first update.

Delivery estimates and delays

Delivery times are estimates rather than guarantees. Customs processing, carrier disruptions, severe weather, public holidays, incorrect addresses, and remote destinations can occasionally extend delivery time. We will help investigate a delayed shipment where possible.

Address changes

Contact us as soon as possible if your shipping address is incorrect. We cannot guarantee an address change after an order enters processing or has been dispatched. Customers are responsible for providing a complete and accurate delivery address.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, or customs charges imposed by the destination country. Unless checkout states otherwise, these charges are the customer’s responsibility and are not included in the product price.

Lost, damaged, or returned packages

If tracking shows an unexpected delay, delivery problem, or damage, contact us with your order number. We will work with the carrier and explain the available resolution. Orders returned because of an incomplete address or failed delivery may require address confirmation before reshipment.

Contact

For shipping questions, email Support@trychefpreserve.store.