Refund policy

We offer a 60-day return policy. You have 60 days after receiving your order to request a return.

To be eligible, the item must be in the same condition in which you received it, unused, with all included parts and accessories, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, contact us at Support@trychefpreserve.store. If your return is accepted, we will provide a prepaid return shipping label and instructions for sending your package. Do not send items back before contacting us, because unauthorized returns may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us as soon as possible at Support@trychefpreserve.store so we can evaluate the issue and make it right.

Exceptions

Gift cards and items that have been altered, misused, or damaged after delivery cannot be returned. Contact us if you have a question about a specific item.

Exchanges

The fastest way to receive a different item is to request a return and, after it is accepted, place a separate order for the replacement.

European Union cooling-off period

If an order is shipped into the European Union, you have the right to cancel or return it within 14 days of delivery for any reason, without justification. The item must be in the same condition in which you received it, unused, with all included parts and accessories, in its original packaging, and accompanied by proof of purchase.

Refunds

We will notify you after we receive and inspect your return. If approved, your refund will be sent to your original payment method within 10 business days. Banks and card providers can require additional processing time. If more than 15 business days have passed since your refund was approved, contact Support@trychefpreserve.store.